# Multiple Warranty Claim - Resident/User Portal

**Multiple Warranty Claim r**efers to a feature within a Resident or User Portal that allows a resident to submit **several warranty-related issues in a single claim form**, instead of filing each item separately.

 **Unit Recipient**

- **Description:** The specific unit or property for which the warranty claim is being submitted.
- **Purpose:** Ensures the warranty request is tied to the correct property, helping avoid confusion or misallocation of resources.

 **First Name & Last Name**

- **Description:** Resident’s first and last names.
- **Purpose:** Identifies the claim submitter, enabling personalized communication and proper documentation.

**Email Address**

- **Description:** The resident’s email.
- **Purpose:** Used for notifications regarding the claim status, approvals, and updates.

 **Telephone Number**

- **Description:** Resident’s contact number.
- **Purpose:** Allows the service team to follow up for additional details or scheduling service.

**Add Date (Entry Date, Start Time, End Time)**

- **Entry Date:** The date when the claim is submitted.
- **Start Time & End Time:** Optional fields to indicate when the issue occurred, or when service is requested.
- **Purpose:** Helps in scheduling, tracking claim timelines, and analyzing trends or recurring issues.

**Describe Your Request**

- **Description:** A text field where residents provide details about the issue or service needed.
- **Purpose:** Gives the service team a clear understanding of the problem, ensuring the correct resources and personnel are assigned.

**Note:** If you have additional warranty items to report, you may continue adding them to your claim.  
In the attachment section, you can choose to capture a photo, upload a photo, or upload a video as supporting documentation.  
Once you have finished adding all your warranty items and attachments, you may proceed to submit your warranty claim.

**Please see the attached video, which provides a detailed overview of the Multiple Warranty Claim - Resident/User Portal.**

**<video controls="controls" height="270" src="https://support.ceonesource.com/attachments/107?open=true" width="480"></video>**

**Follow these Steps to make a Multiple Warranty Claim - Resident/User Portal: [Multiple Warranty Claims.pdf](https://support.ceonesource.com/attachments/108)**

1. Click **"Create Warranty Claim"**
2. Select **the "Unit Recipient"**
3. Enter personal detail **"First Name"**
4. Enter personal detail **"Last Name"**
5. Enter personal detail **"Email Address"**
6. Provide **"Telephone Number"**
7. Click **"Add Date"**
8. Choose your **"Entry Date"**
9. Select the **"Start Time"**
10. After selecting the Start Time**,** click **"Select"**
11. Select the **"End Time"**
12. After selecting the End Time**,** click **"Select"**
13. Click **"More Warranty Item"**
14. Enter detail **"Describe your request"**
15. Choose your preferred attachment source. In this example, I will select the option to **"Upload Photo"**
16. Click **"Add Gallery"** to begin attaching the item you want
17. Click **"Upload files"**
18. Click **"Select Files"**
19. After selecting a file**,** click **‘Select’** to confirm
20. You will now be able to see the **Warranty Claims** you have submitted here

**✅ Tips for Multiple Warranty Claim - Resident/User Portal:**

1. **Provide Clear Descriptions:**  
    Ensure each warranty issue is described accurately and in detail to help the maintenance team understand the problem.
2. **Use Attachments Wisely:**  
    Include photos or videos that clearly show the issue. Choose the most relevant attachment source: capture a photo, upload a photo, or upload a video.
3. **Add Multiple Items Carefully:**  
    Use the **“More Warranty Item”** option to include all additional claims. Enter details for each issue as instructed in the portal steps.
4. **Review Before Submission:**  
    Double-check that all warranty items and attachments are complete and accurate before submitting your claim.
5. **Track Your Claims:**  
    After submission, monitor the status of each warranty item through the portal to stay updated on progress