# Ticket/Warranty Claim Status for User/Resident

**Ticket/Warranty Claim Status for User/Resident** - This section outlines the process that Users and Residents can follow to view the current status of their submitted tickets. By providing a clear and accessible method for tracking updates, the system helps ensure transparency, timely communication, and improved service response.

It guides User/ Resident in monitoring the progress of their requests, inquiries, or reported issues.

**Please see the attached video for a detailed guide on Ticket/Warranty Claim Status for User/Resident.**

<video controls="controls" height="270" src="https://support.ceonesource.com/attachments/102?open=true" width="480"></video>

**Follow these steps to check the Ticket/Warranty Claim Status for User/Resident: [Ticket.Warranty Claim Status for User.Resident.pdf](https://support.ceonesource.com/attachments/104)**

1. Once logged in, Click **"My Account"**
2. Click **"Account History"**
3. Click **"My Warranty"**
4. Kindly refer to the **"Status"** section for details
5. Here, you can view your **current Ticket/Warranty Claim Status**

**<span lang="EN-US">✅ Tips for Ticket/Warranty Claim Status for User/Resident:</span>**

**1. Log in with the correct account**

- Ensure you are using the account associated with your ticket or claim.
- Logging in with a different account may prevent you from seeing your requests.

**2. Access the correct section**

- Navigate to the **“Tickets,” “Requests,”** or **“Warranty Claims”** section.
- Look for the **status dashboard** or **My Tickets/Claims** list.

**3. Check your current status regularly**

- Your ticket or claim status may update over time (e.g., *Pending*, *In Progress*, *Resolved*, *Closed*).
- Regular monitoring helps you stay informed of any required actions.

**4. Review updates and comments**

- Support teams may add notes, instructions, or follow-up questions.
- Check these carefully to avoid delays in processing.

**5. Keep your information secure**

- Your ticket or warranty claim details are personal.
- Do not share links, account credentials, or sensitive information with others.

**6. Contact support if needed**

- If your ticket status hasn’t updated within the expected timeframe or you encounter issues, contact the support or admin team directly.