Manager/Admin Guide: Reviewing and Approving or Denying New Warranty Claims Submitted by Residents in the Resident’s Portal.

On the Manager/Admin side, once a Resident/User submits a New Warranty Claim, it will appear in the Warranties section with the status ‘Pending Gate Keeper.’ The Gate Keeper is a key part of the warranty process, as actions to approve or deny the Warranty Request are carried out under the Gate Keeper section within Resources.

Attached is the video recorded earlier, demonstrating the Resident/User submitting a Warranty Claim.

 

This is the video taken after the Resident/User submitted the Warranty Claim, which can be viewed on the Manager/Admin side. It demonstrates how the request is addressed and handled using the Gate Keeper.

 

Follow these steps to access and manage Warranty Claims using the Gate Keeper.