User Roles breakdown

CLIENT ADMIN

• Role: Client Administrator
• Created by: DayOne administrator during the registration of a new client account
• Access Level: Full access to all modules and settings within the application.
• Responsibilities:
  • Oversee the overall administration of the application.
  • Create and manage Building Admin accounts.
  • Ensure that the system configurations and settings are properly maintained.

BUILDING ADMIN

• Role: Building administrator
• Created by: Client Administrator
• Access Level: Full access to all modules and settings, similar to Client Admin.
• Responsibilities:
  • Manage building-specific settings and configurations within the application.
  • Create and manage Staff User accounts.
  • Assign specific module access permissions to Staff Users, ensuring they have the tools they need without overextending their access.
  • Oversee day-to-day operations within their designated building(s), including monitoring and managing deliveries, maintenance requests, and other building-specific activities.
  • Serve as the primary point of contact for Staff Users and Resident Users within their building, addressing any issues or concerns that arise.

STAFF USER

• Role: Staff Member
• Created by: Building administrator
• Access Level: Similar to Building Admin but with restricted access to specific modules.
• Responsibilities:
  • Perform tasks and manage activities as assigned by the Building Admin.
  • Access and utilize only the modules that the Building Admin has permitted them to use (e.g., Delivery modules).
  • Support building operations and assist residents with their needs within the scope of their access.

RESIDENT USER

• Role: Resident
• Access Type: Access to the website only.
• Access Level: Limited to the functionalities relevant to residents, without administrative privileges.
• Responsibilities:
  • Use the website to access information and services pertinent to their residency.
  • Submit requests, such as maintenance or delivery inquiries, through the website.
  • Communicate with Building Admins and Staff Users as needed for support.