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Multiple Warranty Claim - Resident/User Portal

Multiple Warranty Claim refers to a feature within a Resident or User Portal that allows a resident to submit several warranty-related issues in a single claim form, instead of filing each item separately.

 Unit Recipient

  • Description: The specific unit or property for which the warranty claim is being submitted.

  • Purpose: Ensures the warranty request is tied to the correct property, helping avoid confusion or misallocation of resources.

 First Name & Last Name

  • Description: Resident’s first and last names.

  • Purpose: Identifies the claim submitter, enabling personalized communication and proper documentation.

Email Address

  • Description: The resident’s email.

  • Purpose: Used for notifications regarding the claim status, approvals, and updates.

 Telephone Number

  • Description: Resident’s contact number.

  • Purpose: Allows the service team to follow up for additional details or scheduling service.

Add Date (Entry Date, Start Time, End Time)

  • Entry Date: The date when the claim is submitted.

  • Start Time & End Time: Optional fields to indicate when the issue occurred, or when service is requested.

  • Purpose: Helps in scheduling, tracking claim timelines, and analyzing trends or recurring issues.

Describe Your Request

  • Description: A text field where residents provide details about the issue or service needed.

  • Purpose: Gives the service team a clear understanding of the problem, ensuring the correct resources and personnel are assigned.

Note: If you have additional warranty items to report, you may continue adding them to your claim.
In the attachment section, you can choose to capture a photo, upload a photo, or upload a video as supporting documentation.
Once you have finished adding all your warranty items and attachments, you may proceed to submit your warranty claim.

Please see the attached video, which provides a detailed overview of the Multiple Warranty Claim - Resident/User Portal.

Follow these Steps to make a Multiple Warranty Claim - Resident/User Portal: Multiple Warranty Claims.pdf

  1. Click "Create Warranty Claim"
  2. Select the "Unit Recipient"
  3. Enter personal detail "First Name"
  4. Enter personal detail "Last Name"
  5. Enter personal detail "Email Address"
  6. Provide "Telephone Number"
  7. Click "Add Date"
  8. Choose your "Entry Date"
  9. Select the "Start Time"
  10. After selecting the Start Time, click "Select"
  11. Select the "End Time"
  12. After selecting the End Time, click "Select"
  13. Click "More Warranty Item"
  14. Enter detail "Describe your request"
  15. Choose your preferred attachment source. In this example, I will select the option to "Upload Photo"
  16. Click "Add Gallery" to begin attaching the item you want
  17. Click "Upload files"
  18. Click "Select Files"
  19. After selecting a file, click ‘Select’ to confirm
  20. You will now be able to see the Warranty Claims you have submitted here

✅ Tips for Multiple Warranty Claim - Resident/User Portal:

  1. Provide Clear Descriptions:
    Ensure each warranty issue is described accurately and in detail to help the maintenance team understand the problem.
  2. Use Attachments Wisely:
    Include photos or videos that clearly show the issue. Choose the most relevant attachment source: capture a photo, upload a photo, or upload a video.
  3. Add Multiple Items Carefully:
    Use the “More Warranty Item” option to include all additional claims. Enter details for each issue as instructed in the portal steps.
  4. Review Before Submission:
    Double-check that all warranty items and attachments are complete and accurate before submitting your claim.
  5. Track Your Claims:
    After submission, monitor the status of each warranty item through the portal to stay updated on progress
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