Ratings

The Ratings section allows administrators to define and manage evaluation or performance levels used across various modules, such as service quality, user feedback, employee performance, or asset condition. Clear definitions and proper usage of ratings ensure consistent assessment, reporting, and decision-making.

When adding or editing a Ratings, you typically fill out the following fields:

• Name – Identifies the specific rating level (e.g., Excellent, Good, Fair, Poor). This is used across all relevant modules for selection, reporting, and analytics.

• Description – Provides detailed information about what each rating represents, ensuring proper interpretation and consistent usage across the system.

• Comments – Allows additional notes or internal instructions related to the rating, enhancing clarity and communication among users and administrators.

• Save Rating – Finalizes and records the new or updated rating, making it available system-wide for all relevant evaluation and feedback modules.

Please find attached the video for the Ratings.

Follow these Steps to navigate and use Ratings:

1. Click "Administrative Task"

  2. Click "Ratings"

  3. Click new "Rating"

  4. Enter the desired “Rating” Name

  5. Add a Description if desired

  6. Add a Comment if desired

   7. Click "Save Rating"

Follow these Steps to navigate and use Ratings: Ratings.pdf

✅ Tips for Ratings:

• Define ratings clearly
  Ensure each rating has a distinct name and meaning (e.g., Excellent, Good, Average, Poor) to avoid ambiguity.

• Provide contextual descriptions
  Describe what each rating represents to guide users in selecting the appropriate level consistently.

• Use comments for clarity
  Include additional notes or examples in the Comments field to support evaluators and internal teams.

• Maintain consistency across modules
  Apply the same rating system throughout all relevant areas, such as performance, feedback, or quality checks, for uniform reporting.